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About Us

Scale

We are a Canadian, family-owned food manufacturing company specializing in chocolate and date-based products. Established in 2019, we operate as an at-scale manufacturer, purpose-built to support national and international growth through robust infrastructure, disciplined systems, and certifications aligned with major global markets.

Compliance

Our facility is SQF-certified and approved by both the FDA and CFIA, operating under comprehensive food safety, quality, and regulatory frameworks. In addition to our own branded production, we provide co-manufacturing services for select partners, offering reliable, compliant, and scalable manufacturing solutions.

Innovation

We focus on the development and manufacturing of innovative chocolate and date fruit products, combining premium ingredients with efficient, repeatable, and controlled processes. Our operations are structured to support product development, continuous process improvement, and consistent execution as production volumes scale.

Excellence

Innovation, quality, and sustainability are embedded in our operating philosophy—from responsible ingredient sourcing to disciplined manufacturing practices. We take a long-term, value-driven approach, prioritizing operational excellence, scalability, and durable partnerships.

Our Story

Hi, my name is Mustafa. I launched Palm Bites in 2019 to get my dad back to work after he was forced to retire due to his age. We utilized his quality assurance background with my love of dates to create the best date products in the market.

As first generation Iraqi immigrants, there is no such thing as a retirement plan. He was devastated as work was his life, so he applied to numerous jobs but was usually over qualified or too old for the role that was hiring.

After 3 years of looking, he lost hope. I hated seeing my father, someone I looked up to all my life, feel unwanted and unworthy of work.

Dates have always been part of our daily routine. We had 2 palm trees in our front yard in Baghdad that we harvested twice a year. Growing up, I had date syrup mixed with tahini for breakfast or as a mid-day snack. Culturally, we gift dates for special occasions, and we offer it with a tea or coffee when guests come over.

The health benefits coupled with the cultural and religious significance of dates made them a staple in our household and lifestyle.

Between the urge to get my dad back to work for the sake of his mental health and our family's love for dates, Palm Bites was born.

We pride ourselves on having the best date products, delicious and healthy, with elegant packaging and utmost care for our customers and their experience. From our online store to our retail location, you'll always receive delicious, fresh, and unique treats.

Thank you so much for your support, it means the world to us.

FAQs

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What is the shelf life?

The production date and best before date can be found on the back of every package. Here is a general guideline:

Chocolate Dates: 6 Months

Naked Dates: 6 Months

Date Cookies: 4 Weeks

Date Brownies: 6 Months

Date Squares: 6 Months

Date Bark: 1 Year

Energy Balls: 4 Months

Nut Butters: 4-12 Months

Chocolate Nuts: 1 Year

Roasted Nuts: 6-12 Months

Chocolate Bars: 9 Months

What is the difference between One Bite and Two Bite?

The One Bite is a Tunisian Deglet Noor Date, known to be small and firm, with a nutty sweet taste.

The Two bites are Palestinain Medjool dates, which are 2-4x larger than the One Bites, and are generally more juicy and have a caramel like taste.

First timer? We recommend the Ultimate Variety Box which contains both!

How do I store my Palm Bites?

Palm Bites are best stored in a cool dry place, like your kitchen counter. No refrigeration required. If you wish, you can refrigerate or freeze your Palm Bites.

Will my chocolate melt during shipping?

It is rare, but it does happen from time to time, especially during the summer. We do everything we can in order to avoid chocolate from melting during transit. During the summer and spring, we add ice packs and use insulated bags that are rated to withstand heat up to 82°C (180°F) for up to 5 days. Even with all of that, there is still a small chance your chocolate may melt during transit, especially if customs agents inspect your order and they do not return the package to its original state, or if it sits on your front porch for hours in the heat.

The good news is our chocolate is safe to place in the fridge and consume after it hardens again. If you are ordering chocolate in the summer, please keep this in mind as it is not our responsibility if your order arrives melted, you are ordering at your own risk. We do not offer refunds as these extreme circumstances are completely out of our control. If you live in a hot state, we recommend to order only during winter and fall. If you are in the GTA, we recommend you stop by our retail location.

I made an order for pickup, when will it be ready?

You will receive an email when your order is ready for pick up. If there are any issues with your order we will contact you via phone or email. We recommend you leave your phone number for quick communication.

I want to make a bulk order, how do I do that?

We offer bulk discount when ordering 10 or more boxes. Please contact us for a quick quote:

905-565-5898

info@palmbites.ca

Can I include a message with my order?

When you are checking out, you can include your message in the box labelled "special delivery instructions or message to the recipient".

If you need to add a message after you've placed the order, email us at info@palmbites.ca with your order number and desired message. We'll do our best to get the message on your order prior to shipping.

What is your Return Policy?

Our goal is to ensure you have the best expierence possible. If you have any issues with your order, please contact us within 30 days of recieving your order, and we'll take all necessary steps to make it right.

Shipping Details

Shipping charges apply on orders less than $100. Orders over $100 include free shipping. Please add item to your cart to get accurate shipping price.

We ship across Canada, US, and UK.

Delivery Details

All orders are usually processed and shipped within 2 business day of being received and take about 1-14 business days to arrive depending on the destination address.

Learn more about our delivery time here.

Satisfaction Guarantee

If you are not 100% satisfied with your order, please contact us and we'll make it right. The only exception is if your order melts during transit, this is completely out of our control and we cannot offer a refund. Please keep the weather in mind when ordering and use your best judgment,you are ordering at your own risk.

Learn about our returns policy.